Announcement: Technical Support Now Available via E-mail

March 2018    Tags: ,

We are pleased to inform you that we now provide e-mail support to firms with a current maintenance plan! If you have a question for support, but prefer to reach us by e-mail, send us your questions.

To request e-mail support

  1. Go to in your browser (e.g., Firefox, Edge, Internet Explorer, etc.).
  2. Click the Submit Support Inquiry button.
  3. In the e-mail window that is opened, enter the requested information (your name, firm name, the software product and serial number you are requesting support for, and your question) and then click Send.

An auto response will be sent to you confirming that we received your request. Our goal is to reply to e-mails within one business day. However, please keep in mind that time-sensitive inquiries or complex issues should be handled by phone.

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